Avianca Airlines
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About Avianca Airlines
Avianca Airlines is a leading full-service carrier headquartered in Colombia that provides service throughout the Americas and Europe, making it ideal for family visits, leisure getaways, or business travel. With extensive route options, a modern fleet, and a frequent flyer program, you can find flexible travel options.
Avianca provides comfortable service, extensive connectivity options, and value for both business and leisure travel.
Why Choose Avianca Airlines?
If you are looking for a travel option that has decent service, a broad route (particularly in Latin America), and flexibility in what you are being charged, Avianca is a good option.
- Large and growing route network: Avianca flies to many places in the Americas, especially in Latin America, as well as the Caribbean, therefore providing you with options for travel, both business and leisure.
- Flexible Trip Customisation: Avianca’s “Manage My Booking” tools allow you to select your seat, change your baggage, add special services, etc., which will give you more control over what you are paying for and what you will get.
- Convenient check-in: You can check in for just about any flight online (48 hours before flying, and 24 hours when either going to or returning from flying to/from the US), which will reduce some of the airport stress.
- Fare types for different travel styles and budgets: Avianca has different fare classes to choose from, so you should be able to find the fare class that will meet your service needs (from basic to more full-service).
- Strong regional and international connectivity: Avianca has strong hubs in Colombia and routes connecting North America and beyond, and could therefore be a strong option, especially if you are coming from the US to other Latin American destinations.
- Promotions and Deals: Avianca publishes specials and discounted fares for certain routes at certain times that could help the budget traveller looking for some deals.
How to book your Avianca Airlines flight?
- You can go to Avianca's official site, or any trusted travel site like Travofinder and put your routing/dates in.
- You can compare fare options and choose the bundle that reflects what is important to you (including baggage, seat choice, or meal service).
- You can select any travel add-ons (extra legroom seats, lounge access, additional baggage, etc.).
- You will go through a secure payment checkout.
- You will have an e-ticket/booking confirmation in seconds, and you are ready to enjoy your travels!
Avianca Airlines Cabin Comparison
| Basis | Economy Basic/Light | Economy Classic/Flex | Business Classic/ Flex (American) | Business Classic/ Flex (INSIGNIA) |
|---|---|---|---|---|
| Carry-On Bag | Paid up to 10 kg | Included up to 10 kg (For both) | 1 bag included up to 10 kg | 1 bag included up to 10 kg |
| Checked Baggage | ✔ (23 kg) | ✔ (23 kg) (For both) | 2 × 32 kg | 2 × 32 kg |
| Seat Type | Economy seat | Classic - Economy seat, Flex - Plus seat (if available) | Premium seat | Business Class seat |
| Meals & Drinks | Buy-on-board | Buy-on-board (For both) | Snack/meal & drinks included | Gourmet menu included |
| Lounge Access | Not Included | Not Included | Avianca VIP Lounge included | Avianca VIP Lounge included |
| LifeMiles Earned | 3 per USD | Classic - 6 per USD, Flex - 8 per USD | 10 per USD | 10 per USD |
| Refunds | Not included | Classic - Paid, Flex - Included | Classic - Not Included, Flex - Included | Classic - Not Included, Flex - Included |
Trustpilot Verified Customer Reviews
Excellent 4.7 Based on 7802 Reviews on trustpilot
Verified
Roy Quickly answered my questions!
Roy Quickly answered my questions and advised not to worry with my daughter having a layover in San Diego. Roy assured the flight will fine and if we have to make other arrangements for that flight he would take care of it
Sindy,8 hours ago
Verified
Damon Excellent!
Damon, solved my problem very professionally. Very calm and a good conversations. I will recomended it to my other friends.
Liljana Dakik,1 day ago
Verified
Levi was really great!
Levi was really great he helped us resolve our booking issue when we had mixed up our travel dates. He was friendly and had great customer service!
Manny,2 days ago
Frequently Asked Questions
Definitely, for tickets booked directly with Avianca, you'll be able to request changes using their Manage Booking tool on their website or app. For Travelfinder customers, you'll need to reach out to our customer service department for assistance with changes. Please bear in mind that each ticket type has a different change fee and/or fare difference that might apply to your booking.
Refund eligibility depends on fare class. For direct bookings with Avianca, you can confirm if your ticket is refundable under Manage Booking. If Travelfinder booked your flight, you will need to reach out to our specialists to see if it will qualify. If a refund has been deemed eligible, it will be refunded to the original payment method, minus any cancellation fees.
If Avianca cancels your trip, you would have the right to be rebooked for free on the next available Avianca flight, or you can ask for a full refund for any unused portions of travel in accordance with fare rules and local law.
To find cheaper tickets for Avianca, look for flights on non-peak days (mid-week rather than weekends), book flights as early as possible, and compare different fare bundles (Basic/Light versus Classic/Flex), based on what level of flexibility and extras you want to add to your flight experience.
A Basic or Light fare includes your seat and usually one personal, under-seat item. Basic fares typically don’t include checked luggage, larger carry-on bags, or a choice of seat; these things can usually be purchased separately at an extra charge or can be bundled in for a higher fare.
The free baggage allowance varies by fare structure, routes and destinations. For many fares in Basic or Light, the free check-in would include just one personal item (like under-the-seat luggage), with an additional fee for carry-on or checked bags.
Yes, there is an online check-in option. Direct Avianca bookers can check in online through Avianca's website or through the mobile app. If you booked through TravoFinder, you can call our customer service representatives, who can walk you through online check-in to help streamline your flight experience.
Yes! Direct Avianca bookers are able to request upgrades through Manage Booking. If you booked with TravoFinder, simply reach out, and we will contact Avianca on your behalf, subject to upgrade availability and fare types. Note that it might come with an additional cost based on the route and original fare rules.
The availability of in-seat entertainment screens depends on the flight type and route. Some long-haul aircraft provide seatback screens, while on some flights, you may have to stream to your device from the WiFi/in-flight entertainment if offered. When booking, be sure to check the flight type, as this determines in-seat entertainment availability.
Log in to your LifeMiles account at the Avianca website or mobile app. Your LifeMiles dashboard will display your current points balance, any recent accruals or redemptions, and status level.
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